In this Essentials, we look at the journal paper, "Using an Integrated System Approach to Manage Conflict", which was published in the Journal of Leadership, Accountability, and Ethics. The topic focus is conflict management, and we review the papers research and recommendations while also providing our own take on conflict resolution strategies and skills.
Conflict resolution in the workplace is a key focus area for many organizations, but especially important for the change agent and effective leadership in transforming a workplace culture. As change or improvement is introduced, sometimes at a high pace and scale, conflict will likely emerge. Dealing with it as a leader is critical for success.
"Conflict resolution matters for effective teamwork in the workplace."
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